Sounds like the opening for a classic joke. It is in a way.
But it’s true.
Here’s the story.
A girl on LinkedIn wrote about applying for a job and immediately got a call asking her follow-up questions to see if she was a good fit.
The problem was the call came from an AI assistant robot.
Added to that…the AI froze and couldn’t complete the interview.
So she called back. The AI remembered her (from her phone number) and finished the interview. Which was a garbled mess.
At the end of the ‘interview’ the AI said a human would reach out if they were a fit for the company.
She’s not holding her breath.
The irony is …
And this is where it turns to joke status…
The job was for a position in human resources.
I laughed out loud. For real.
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Think about it.
A job for human resources – the arm of the business that keeps the company ‘human’ – is conducted by artificial intelligence.
Wow. The irony.
This is what happens when you lose sight of reality. Mission. And purpose.
Same thing affects relationships.
We lose sight of what it’s all about.
My takeaways:
First, shortcut’s don’t always work.
Look. I get it. We want to speed up the process. Lower the work load. Get it done as quick as possible. Then move on.
I’m sure this company has good intentions. Thought it was a good idea.
There are places and times AI can be beneficial. Just not when the job calls for humanness.
It’s a shortcut that only complicates issues more.
In terms of marriage, there are NO shortcut’s to happiness. If you want a happy marriage, you have to create the right environment and culture. This takes time. And energy. And intentionality.
Second, nothing replaces personal connection.
AI is replacing a lot of jobs. It will never replace the need for humans, aka personal touch.
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It is a skill set that will be worth a lot in the future as AI becomes more ‘involved’ in the work force.
It should also be obvious that personal connection is high priority for marriage. It is the glue that keeps things together in a world that often seems to be falling apart.
Write this on a note card: Nothing takes the place of personal touch and connection.
No vacation will heal a disconnected relationship. No gift or gesture can replace authentic personal connection.
Nothing replaces humanness in marriage.
Third, never forget your purpose.
It’s easy to fall into the trap of ‘get it done and move on.’ But this can be the very thing that derails an organization. When customers become numbers instead of people.
I see it all the time. I FEEL it all the time when I go to certain stores. I’m just a number. If I’m not happy, it’s okay, there are thousands of other consumers lined up behind me.
Sure, volume can make up for a lot of mistakes. But is this really the way we want to do business? Is this the ‘image’ we want to put forth?
Not me.
Big box stores can get away with treating you like a number for a while because they offer goods at lower prices. But price is not the only factor. Customer service counts too.
At some point, people get tired of being a number and go where they are valued. Never forget that. People want…no, they NEED…to feel valued. When they do, they come back. When the don’t, they stay away.
Relationships that devalue their spouse always run into problems. It’s just a matter of time.
Couples can endure a lot of tough times (loss of a child, job changes, big transitions, etc.); one thing they can’t endure is when a partner doesn’t feel valued.
Wrapping It Up
AI can do a lot things that make life easier, but on thing it cannot – and will not – do is offer human connection.
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We were made for connection. For community. For relationships.
From the very beginning God noted, ‘It is not good for you to be alone.’ This truth cannot be denied.
Joseph is the Editor and Creator of The Healthy Marriage site. A graduate of Samford University in Birmingham, AL with a major in Counseling and Biblical Studies. He is a certified facilitator with Prepare & Enrich.
